Companies that strive to optimize their IT operations often overlook a key factor: their users. The response times of applications in particular have a direct effect on how users will accept IT processes, thereby greatly impacting process performance.
theGuard! Business Service Manager uses what is called a GUI bot system to objectively measure these performance indicators as well. Acting as "artificial users, these bots are positioned in those areas of different workstations that are also used by actual users to simulate typical user transactions. They periodically measure and objectively assess response times from a user's perspective. The transaction availability check comprises two elements: it verifies its technical availability and searches it for specific contents. The result: the user experience becomes measurable.
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End-to-End Monitoring
Business Service Management
Boost user satisfaction with GUI botsHow these GUI bots work
The transaction recorder allows you to record and regularly replay the transactions of any application. In order to reflect a true user's perspective, they are recorded at random times and equipped with measuring points. The transactions are regularly replayed by the GUI bot and monitored with respect to their success and duration. Basically, this gives you status information (success yes/no) and performance data.
Integration with business process management and a valuable tool for service providers
Already, the majority of mission-critical processes is directly or indirectly based on IT systems. A wide variety of performance indicators from different fields are pooled to form what is called business services. The latter, in turn, serve as the basis for a company's business processes. The way users and possibly customers that are on the other end of a business process "perceive" the performance of the system is an important factor. In order to monitor this data along with the business processes, the performance data can now be combined and correlated with the data collected by theGuard! Business Service Manager. The information is then prepared in business views to present a "true" user perspective.
This is particularly useful for service providers and departments that provide IT services to business users and rely on SLAs to guarantee the quality of their services. The ability to objectively measure the user-perceived response time is a critical success factor. theGuard! Business Service Manager integrates this important element into a single control center. |
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