A high-performance IT organization helps companies to achieve their higher-level business objectives. However, IT officers are faced with the question: How do you measure, analyze and document this performance as a whole in order to systematically improve it?

The answer lies in theGuard! ServiceCenter

A software that provides comprehensive support for all core areas of IT organizations. theGuard! ServiceCenter is able to describe and analyze all results in their context enabling significant enhancements throughout all subdisciplines of IT operation.

Benefits at a Glance

Comprehensive service desk functionality
process support according to ITIL
IT component management and inventorization
Pre-configured, flexible solution workflows
Business monitoring with central status management
Intelligent event correlation
Integrated service level management and analysis
Document management
Discussion Forum
Built-in knowledge database
Escalation via e-mail, text messaging or GSM modem
Support for multiple languages (preconfigured in German, English, Italian, and Spanish)
Comprehensive reporting and analysis tools
Easy-to-use on-screen forms, including templates and form editor
Browser based, no need for dedicated GUI
Rapid implementation
direct integration for SAP users

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