The more functions a system landscape has, the more difficult it is to maintain an overview of the changes made to its software applications. The traceability of such changes, however, is a major concern when it comes to guaranteeing the auditability and functional reliability of the individual processes.

Application Lifecycle Management therefore requires a comprehensive Change Request Management process. It has to document any changes made – starting from the request to the approval procedure to the final decision – and provide the latest information on these changes to the IT project team.

SAP's Solution Manager is a tool that supports the entire life cycle of a change request from the initial request to the transport of a new or modified functionality into the production system.

The Change Request Management process complies with IT Infrastructure Library (ITIL) standards and ensures the thorough and audit-proof documentation of functional changes that affect the system landscape. A comprehensive view that includes everything from the change requests to the corresponding transports along with the accompanying documentation creates a SAP system without discontinuities.

SAP Solution Manager covers the full documentation as well as the entire workflow. Comprehensive reporting on the changes themselves as well as the information on the change status allow for efficient IT controlling.

In an initial specification workshop, We will work with you to develop a Change Request Management process tailored to your requirements. In a second step, we will then implement a pilot in your system.