SAP landscapes are growing increasingly complex due to the fact that their components are often implemented on different systems such as ABAP, Java, or .NET. Java applications in particular are becoming more and more popular in SAP implementations. Companies need to be able to analyze their systems and applications across all of these components in order to be able to fully monitor such heterogeneous system landscapes. The End-to-End Root Cause Analysis found in Solution Manager allows for this type of in-house second level support.
End-to-End Solution Operations Support (E2E)
End-to-End Root Cause Analysis of IT incidents
The E2E Root Cause Analysis is performed across all components in order to classify an IT incident. The result is an accurate and rapid identification of the component in the system landscape (e.g. front-end, back-end, or database) that causes the problem and therefore impedes the proper operation of the systems. This allows for faster analysis and resolution of the incident. SAP Solution Manager's E2E and Cross Component Diagnostics deliver the functionalities and tools needed to provide efficient end-to-end support.
Furthermore, it is also possible to use Wily Introscope obtain the latest reporting data on the connected systems which is then graphically represented. This allows for timely interventions to resolve arising problems in IT operation. Consequently, the End-to-End Root Cause Analysis of SAP Solution Manager significantly reduces the downtime of individual system components in your business operation.
Furthermore, it is also possible to use Wily Introscope obtain the latest reporting data on the connected systems which is then graphically represented. This allows for timely interventions to resolve arising problems in IT operation. Consequently, the End-to-End Root Cause Analysis of SAP Solution Manager significantly reduces the downtime of individual system components in your business operation.
Central diagnostics capabilities as part of the E2E Solution Operations Support
- E2E Workload Analysis
The E2E Workload Analysis gives you access to statistical key figures of a solution and allows you to conduct performance analyses across all components
- E2E Change Analysis
The E2E Change Analysis provides you with an overview of the changes in the system's configuration parameters
- E2E Trace Analysis
The E2E Trace Analysis allows for the rapid identification of components that cause incidents
- E2E Exception Analysis
The E2E Exception Analysis allows you to statistically analyze the most frequent errors as well as the applications that cause such incidents
Benefits of End-to-End Root Cause Analysis
- Secures your business processes and strengthens your IT operations
- Eliminates the need for additional support personnel which significantly reduces costs
- Reduces license costs to a minimum
- Solution Manager by default provides all the tools needed to ensure E2E support
End-to-End Solution Operations Support by REALTECH
REALTECH will assist and support you in your efforts to implement the End-to-End Root Cause Analysis for your SAP Solution Manager. In a first step, we will determine the current status of Solution Manager and make the required modifications. In a next step, we will implement the Root Cause Analysis. The last step will be to provide extensive training to your employees to familiarize them with the current and future use of the functionalities delivered by the E2E Root Cause Analysis.