Walldorf, February 16, 2010 – REALTECH AG, a provider of software solutions for enterprise-wide IT management and a SAP consultancy company, will debut its latest software solution at this year's CeBIT in Hannover. ServicePortal is designed to assist companies in managing their IT processes in accordance with ITIL V3 best practices (IT Infrastructure Library). The solution is the latest addition to REALTECH's portfolio of theGuard! solutions for enterprise-wide IT service management and secure business processes.
Growing expectations of internal and external customers require IT departments to reorganize their existing service processes. ITIL V3 best practices provide process organization recommendations, but companies often lack the tools needed to efficiently implement new processes. With its ServicePortal, REALTECH assists companies in the introduction of new processes and helps them efficiently organize their IT service processes.
A detailed look at the features
The "business process" and "business service management" modules monitor the overall status of IT landscapes. The software reliably detects impending failures and performance problems of individual IT components or entire business processes and notifies the designated staff member before they turn into downtime.
The "service level management" module monitors technical and business-related performance indicators to ensure compliance with relevant service level agreements. REALTECH's solution will generate alerts to report any deviations to the responsible administrators.
The "service catalogue" module lets IT departments organize their entire service portfolio. This component provides a foundation for effective cost allocation.
theGuard! ServicePortal gives IT managers and administrators a comprehensive view of their companies' IT-enabled business and service processes.
REALTECH will showcase its portfolio of theGuard! solutions at CeBIT 2010 (March 2-6, 2010) in hall 3, booth G02. These software partners will also present their solutions at the REALTECH booth: Netfox AG, Netpoint GmbH, and Zetema GmbH.
For more information, please visit www.realtech.com/cebit.
