Walldorf, November 6, 2004 – REALTECH, vendor of systems management software and provider of technology consulting for SAP solutions, has restructured its theGuard! family: It now consists of two established products – theGuard! NetworkManager and theGuard! ApplicationManager – plus new theGuard! ServiceCenter. The latest addition is aimed at mid-market companies and major corporations wishing to optimize IT service management processes.
IT organizations will be able to use theGuard! ServiceCenter for the management, analysis, optimization, and documentation of their existing service, support, and monitoring processes. The state-of-the-art solution facilitates the alignment of IT services with the IT Infrastructure Library (ITIL). Leveraging the capabilities of theGuard! ServiceCenter, administrators can create highly efficient IT organizations, and help their businesses to achieve strategic goals.
How theGuard! ServiceCenter works
IT services are delivered to users across the enterprise via the IT landscape. The availability and performance of applications, networks and support services therefore impact directly on the efficiency of business processes. theGuard! ServiceCenter enables companies to deploy IT components in the most profitable and effective way, to plan and prioritize IT spending, to streamline workflows, and to accurately monitor results. In this way, IT managers can optimize the performance of the entire IT infrastructure, which in turn creates the foundations for efficient business operations.
theGuard! ServiceCenter combines a number of previously separate products, such as theGuard! Helpdesk, theGuard! SystemManagementPortal, theGuard! ServiceLevelAnalyzer, and theGuard! InventoryManager. REALTECH has reengineered all these applications, and added valuable new functionality. theGuard! ServiceCenter tightly integrates all these enhanced capabilities, and combines them with further solutions, such as a knowledge database, workflow editor, centralized employee management, discussion forum, and analysis tools. These are all available via a single, Web-based user interface.
REALTECH now also offers IT component management, i.e. the administration of technical and commercial data (e.g. precise location, department, maintenance contract, and price). This information is then made available to inventory-management and service-desk capabilities. This means that processes, such as the relocation of an employee and the corresponding hardware, can be executed efficiently, while keeping track of the corresponding IT assets. IT component attributes, automatically captured technical inventory data, and the user directory, are all available in context.
The new solution also includes business-monitoring capabilities, with graphical modeling of application landscapes and their status. This enables urgent or important activities to be prioritized. As with other theGuard! products, administrators, support professionals and other employees have anywhere access to the individual functions via a Web-based workflow.
Basis for a full-fledged systems management solution
The new theGuard! ServiceCenter can also be combined with theGuard! ApplicationManager and theGuard! NetworkManager for comprehensive systems management functionality. This enables companies to monitor, control, and optimize their entire IT landscapes, including the network, servers, databases, and enterprise applications, such as SAP. In all cases, the key to end-to-end visibility is theGuard! ServiceCenter. It provides a graphical overview of data from the monitored components and applications, and easy-to-understand information in context. This form of event correlation is the cornerstone of effective problem resolution within any systems management solution.
The effects of IT incidents are correlated against service-level agreements (SLAs). This ensures rapid, situation-specific responses to system outages or performance problems.
theGuard! ServiceCenter will be available from January 2005, with prices beginning at €28,850. The solution supports German, English, Italian and Spanish out of the box, and can be extended to include further languages.
Go to www.realtech.com/media to view a detailed white paper on theGuard! ServiceCenter.
