SC-101 theGuard! ServiceDesk Basic

Target Group:
Customers (Service Manager und Administrator), who what to implement and configure the theGuard! ServiceDesk.
Partner, who what to implement and configure the theGuard! ServiceDesk on customer site.

Prerequisites:
Basic knowledge for IT-Service-Support.

 Contents:

Basic principles	Technical installation, Basic configuration, Basic user data
Additional components of the theGuard! ServiceDesk	Workflows, Inventory management, Component management
ITIL service and support with the theGuard! ServiceDesk	Incident management, Problem management, Change management

Course Aims: In this course you will learn details about the different functions of theGuard! ServiceDesk.

 

Max number of participants:	10
Duration:	3 days
Course language:	English

                 
 Price per participant: 1720.00 Euro ex. VAT

 Dates:

on request

Have questions about theGuard! Software Trainings?   Contact REALTECH Or call us: +49(6227)837 0

Brochure Flyer ServiceDesk Basic-Workshop SC-101